Knowledge Base

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Knowledge Base

Dashboard & Account Information

Dashboard & Account Information

Payments & Billing

How do I update my organization's billing information?

How do I refund a donation?

Where can I find DipJar's W-9?

Data & Security

What information is collected by the DipJar?

How will a DipJar donation appear on a donor's credit card statement?

In the Dashboard, what do the Total Intake and graph represent?

How can I see my DipJar transactions / download transaction reports?

Why do some transactions show “Cardholder Name Not Available”?

Is DipJar PCI Compliant?

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Spark & Campaigns

How to setup and use Spark and SparkVirtual

How to create a QR code for your SparkVirtual Online Giving Page

Getting Started

Do we need to be a non-profit to use DipJar?

Can DipJars be purchased or used outside the US?

How do I sign up my organization with DipJar?

Why am I being asked for my Social Security Number / SSN?

I activated my account, but I'm seeing a message that says "Your account is being reviewed"

What happens if I purchase a DipJar and your LTE service does not connect in my location?

Where can I find the pamphlet that comes with my DipJar order?

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Frequently Asked Questions

I can't log in / How do I reset my password?

What are the Primary or Billing users and how do I assign them?

Do I need a Portability Kit?