Knowledge Base
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Dashboard & Account Information
Dashboard & Account Information
Payments & Billing
Data & Security
Spark & Campaigns
Getting Started
Frequently Asked Questions
DipJar Pro
Frequently Asked Questions
DipJar Classic
Frequently Asked Questions
Common Error Messages
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Knowledge Base
Dashboard & Account Information
Dashboard & Account Information
Payments & Billing
Data & Security
Spark & Campaigns
Getting Started
Frequently Asked Questions
DipJar Pro
Frequently Asked Questions
DipJar Classic
Frequently Asked Questions
Common Error Messages
Dashboard & Account Information
Payments & Billing
How do I update my organization's billing information?
How do I refund a donation?
Where can I find DipJar's W-9?
Data & Security
What information is collected by the DipJar?
How will a DipJar donation appear on a donor's credit card statement?
In the Dashboard, what do the Total Intake and graph represent?
How can I see my DipJar transactions / download transaction reports?
Why do some transactions show “Cardholder Name Not Available”?
Is DipJar PCI Compliant?
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Spark & Campaigns
How to setup and use Spark and SparkVirtual
How to create a QR code for your SparkVirtual Online Giving Page
Getting Started
Do we need to be a non-profit to use DipJar?
Can DipJars be purchased or used outside the US?
How do I sign up my organization with DipJar?
Why am I being asked for my Social Security Number / SSN?
I activated my account, but I'm seeing a message that says "Your account is being reviewed"
What happens if I purchase a DipJar and your LTE service does not connect in my location?
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Frequently Asked Questions
I can't log in / How do I reset my password?
What are the Primary or Billing users and how do I assign them?
Do I need a Portability Kit?